Returns & Exchanges

At Cliff & Pebble, we want you to be completely satisfied with your premium coffee equipment, which is why we offer a 30-day return window for most products in their original condition. Please ensure all original packaging and accessories are included to qualify for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal or contact our support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA).

• 2.
  Package Your Item

  Carefully pack your item in its original manufacturer packaging and place it inside a sturdy shipping box to prevent damage during transit.

• 3.
  Ship to Service Center

  Affix the provided shipping label or use your preferred carrier to send the package to our designated inspection facility, ensuring you retain the tracking information.

• 4.
  Inspection and Refund

  Once our technicians verify the condition of the equipment, we will process your refund to the original payment method within 5-7 business days.